Rooted Infusions Apothecary & Provisions: FAQs

🌿 The RIAP Standard & Philosophy

Who is the herbalist behind RIAP?

Every formula at Rooted Infusions is developed by our founder, a Master's level herbalist (MS, Integrative Health Sciences) and Certified Aromatherapy Safety Professional™ (CASP) with a focus on clinical botanical medicine. That means every product you receive has been developed not just with intention, but with the safety rigor and botanical depth that your wellness deserves. Our offerings bridge the gap between traditional herbal wisdom and modern scientific standards.

What makes your "Tincture Elixirs" different from standard tinctures?

Most commercial tinctures are sharp and thin. We utilize a 1:4 extraction ratio for maximum potency, followed by a secondary infusion with Organic Agave. This creates a silky, "viscous" mouthfeel that is designed to be as pleasurable as it is potent.

What is a "1:4 Extraction Ratio" and why does it matter?

The ratio represents the concentration of raw plant material to liquid. A 1:4 ratio is a practitioner-grade strength, meaning it is significantly more concentrated than the 1:10 or 1:12 ratios often found in big-box retail stores. You are receiving a more robust dose of active constituents in every drop.

Are your ingredients organic?

Transparency is a core value here. We source 100% organic or wild-crafted botanicals whenever possible. If an item is organic, it will be clearly noted in the product description and image so you can make an informed choice for your ritual.

⚠️ Product Care & Safety

How are your essential oil blends formulated?

Our essential oil blends are developed with the same clinical standards we apply to every RIAP offering. As a Certified Aromatherapy Safety Professional™ (CASP), our founder formulates each blend according to established safety guidelines — including therapeutic dilution ratios, constituent-level safety assessment, and consideration of contraindications for sensitive populations. You're not getting a pretty bottle of fragrance oil. You're getting a thoughtfully constructed botanical tool.

Are your essential oil blends safe for everyone?

Essential oils are highly concentrated plant extracts, and even beautiful, natural ones require care. Our blends are formulated for general adult use at safe dilution levels. However, we recommend the following precautions:
  • Pregnancy & nursing: Consult your healthcare provider before use, as some constituents are contraindicated during pregnancy.
  • Children: Essential oils require significantly lower dilution for children. Always consult a professional before use on little ones.
  • Medications: Certain essential oil constituents can interact with prescription medications. If you are on a complex medication regimen, check with your provider first.
  • Skin sensitivity: Always perform a patch test before full application — dilute in a carrier oil and apply to the inner forearm for 24 hours.
When in doubt, our Wellness Consultation services are here to help you find the right botanical support for your specific situation.

How should I store my elixirs and provisions?

To maintain the integrity and potency of your botanicals, we recommend storing all RIAP products in a cool, dry place away from direct sunlight. Our amber glass bottles provide significant UV protection, but excessive heat or light can degrade the delicate volatile oils over time.

What is the "User Responsibility" policy for RIAP products?

By purchasing our provisions, you acknowledge that Rooted Infusions Apothecary & Provisions is not liable for any misuse, mishandling, or improper storage of our products. Every individual is responsible for their own health journey. We provide the tools and traditional context, but the final application of these botanicals is at the user’s discretion.

Are there any specific safety warnings I should follow?

While our products are crafted with the highest standards of care, botanicals are powerful. RIAP is not responsible for any adverse reactions or sensitivities. We strongly advise a "test dose" (half a serving) for any new elixir. Additionally:

  • Consult a Trusted Professional: Always speak with a healthcare provider before starting a new botanical ritual, especially if you are pregnant, nursing, taking prescription medications, or have a pre-existing medical condition.
  • External vs. Internal: Ensure you are using the product as directed on the label.
  • Keep Out of Reach: All tinctures and concentrated botanicals should be kept out of the reach of children.

What if I have an allergic reaction?

We provide a full list of ingredients for every product. It is the customer's responsibility to review these lists for known allergens before purchase. If an unexpected reaction occurs, discontinue use immediately and consult a medical professional.

📦 Shipping & Delivery

How long will it take for my order to ship?

We take pride in carefully hand-packing every order. Our standard processing time is 1 to 3 business days.

How much is shipping and which carriers do you use?

Shipping costs are calculated by the selected carrier of your choosing at checkout based on your location and package weight. We offer domestic shipping via the carriers available in your dropdown menu during checkout.

How can I track my order?

Once your provisions ship, you will receive an automated email with your tracking details.

What if my package is lost or stolen?

If your package is marked as "Delivered" but you haven't received it, please check with your neighbors or your local carrier office first. If the issue persists, contact us at Support@rootedinfusions.com and we will do our best to assist you, if possible, in locating your items.

🔄 Returns & Refunds

What's your return policy?

Due to the handcrafted, perishable, and personal nature of our offerings, we do not accept returns on skincare, teas, provisions, or edible items. We also cannot accept returns on sale items or gift cards.

What if my order arrives damaged?

If your order arrives damaged or broken, we want to make it right! Please contact us at Support@rootedinfusions.com within 7 days of delivery with:
  1. Your order number.
  2. A clear photo of the damaged item and the packaging it arrived in.
    If qualified, we will offer a replacement or refund at our discretion.

How long do refunds take to process?

Once a refund is approved, it's automatically processed to your original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card company.

🛡️ Safety & Privacy

How do you protect my personal information?

Your privacy is paramount. Our store is powered by Shopify, utilizing industry-standard encryption to protect your contact and financial details. We collect only the information necessary to fulfill your orders and improve your shopping experience. For a deep dive into our practices, please view our full Privacy Policy.

Are your products safe for everyone?

Our teas, elixirs, bodycare products and provisions are designed to support overall wellness. However, because herbs can interact with medications or certain health conditions, we always recommend consulting with your trusted healthcare professional before use, especially if you are pregnant, nursing, or taking prescription medications.